01+Introduction+to+Technical+Communication

A method of researching and creating information about technical processes or products directed to an audience through media. The information must be relevant to the intended audience. Technical communicators often work collaboratively to create products (deliverables) for various media, including paper, video, and the Internet. Deliverables include online help, user manuals, technical manuals, white papers, specifications, process and procedure manuals, industrial videos, reference cards, data sheets, journal articles, patents, training, business papers, and technical reports ([]). **Interactive sample document:** (Please response to the three questions p.8 in your book.)
 * 1. Technical communication ** :
 * 2. Characteristics of technical communication: **
 * Address particular readers
 * Help readers solve problem
 * Reflect an org's goals and culture
 * Be produced collaboratively
 * Use design to increase readibility
 * Consist of words and graphics or both
 * 3. Measures of excellence in technical communication: **
 * Honesty
 * Clarity
 * Accuracy
 * Comprehensiveness
 * Accessibility
 * Conciseness
 * Professional appearance
 * Correctness